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Performance Management and Institutional Excellence

Course Format: Online

Program Language: Arabic

Entry requirements

Capacity Building

12 hours (spread over 4 days)

Managers, HR officers, and institutional development teams

Admission Requirements

Experience in management or human resources
Basic understanding of the organization’s structure

Performance Management Concepts in the Public Sector

  • Definition of Performance Management

    The difference between performance management and performance appraisal.

  • The Importance of Performance Management in the Government Sector

    Improving services, accountability, and resource allocation.

  • Challenges of Government Performance Management

    Difficulty in measurement, multiple objectives, and political factors.

  • The Integrated Performance Management Cycle

    Planning, implementation, evaluation, and improvement.

Global Institutional Excellence Models

  • The Nine Criteria of the European Foundation for Quality Management (EFQM) Model
  • The Seven Criteria of the American Model
  • The European Model for the Public Sector
  • When to Use Each Model in the Government Context
  • Selection Criteria and Implementation Steps

Linking Performance to Incentives and Development

  • Financial Incentives (Bonuses, Raises) and Non-Financial Incentives (Recognition, Professional Development)
  • Budget Constraints, Fairness, and Transparency
  • Individual Development Plans Based on Evaluation Results
  • Fair and Evidence-Based Differentiation
  • Improvement Plans, Training, Coaching, and Corrective Actions

Designing a Performance Management System

  • Criteria for Selecting Good Indicators (SMART)
  • Lagging vs. Leading, Quantitative vs. Qualitative Indicators
  • From Vision to Operational Indicators Through the Balanced Scorecard
  • Benchmarking and Achievable Targets
  • Dashboards and Business Intelligence (BI) Systems

Performance Evaluation and Feedback

  • Self-Assessment, Manager Assessment, Peer Assessment, and 360-Degree Feedback
  • Key Elements, Metrics, and Frequency
  • Preparation, Building Trust, and Focusing on Behavior Not Personality
  • SBI Model (Situation, Behavior, Impact)
  • Records and Individual Development Plans

Program Completion Certificate

After completing all course requirements, you can apply to receive an accredited Certificate of Completion from Ru’ya Academy for Leadership and Technology.

Click here to request the certificate