Capacity Building / Specialist
15 hours (spread over 5 days)
Government service delivery employees and service designers
Completion of the “Digital Transformation Fundamentals” program or prior knowledge of digital transformation basics.
Professional experience in delivering government services
- Steps for designing a user-centered digital service.
- How to map and analyze the citizen’s journey with the service.
- Analyzing current processes and redesigning them digitally.
- Designing services that are available to everyone, including people with disabilities.
- Designing and Managing an Integrated Online Portal
- Mobile Applications as a Service Delivery Channel
- In-Person Service Centers Supporting Digital Services
- Using Artificial Intelligence in Citizen Services
- Efficiency, Effectiveness, and User Satisfaction Indicators
- Tools and Surveys for Measuring Citizen Satisfaction
- Data Analysis Tools for Understanding User Behavior
- Mechanism for Updating and Improving Services Based on Feedback
- Analyzing the Saudi Services Portal Experience
- Digital Identity as an Enabling Solution for Services
- Designing a Simplified Digital Service for a Government Institution
- Developing a Plan to Improve a Digital Service in the Participant’s Institution
After completing all course requirements, you can apply to receive an accredited Certificate of Completion from Ru’ya Academy for Leadership and Technology.