Crisis Management and Emergency Response for Government

Course Format: Online

Program Language: Arabic

Entry requirements

Leadership & Strategic

15 hours (spread over 3 days)

Leaders, crisis management teams, and emergency officers

Admission Requirements

Leadership position or membership in an emergency response team

Understanding the nature of risks facing the organization

Crisis and Emergency Management Concepts

The Difference Between an Incident, a Crisis, and a Disaster
Classifying events based on severity and impact.
Phases of the Crisis Management Cycle
Mitigation, preparedness, response, and recovery.
The Importance of Crisis Management in the Government Sector
Protecting citizens and ensuring continuity of critical services.
Core Principles of Government Crisis Management
Centralization and coordination, rapid response, and transparency.

Types of Crises and Their Classification

Natural (earthquakes, floods), Technical (cyberattacks, system failures), Human (terrorism, errors)
Local, Regional, National, and International
Identifying the Most Likely and Most Impactful Crises
Lessons Learned from Global and Local Experiences
Documenting Potential Crises and Their Prevention Measures

Establishing a Crisis Management Team (CMT)

Team Leader and Defined Roles (Communication, Coordination, Logistics, Security)
Required Skills, Authority, and Availability
Defining Roles and Decision-Making Responsibilities
Tabletop Exercises, Simulations, and Continuous Training
Required Physical and Technical Resources

Emergency Response Plan (ERP)

Introduction, Procedures, Resources, and Contact Points
Who Reports, How, and When
Detailed Action Checklists for Specific Situations
Coordination with Civil Defense, Police, and Other Agencies
Regular Testing and Review

Crisis Communication and Post-Crisis Recovery

Speed, Honesty, Empathy, and Accuracy
Who Speaks, What to Say, and How
Responding to Rumors and Using Social Media
Restoring Services and Supporting Affected People
Post-Crisis Review and Improving Procedures

Program Completion Certificate

After completing all course requirements, you can apply to receive an accredited Certificate of Completion from Ru’ya Academy for Leadership and Technology.

Click here to request the certificate