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Crisis Management and Emergency Response for Government 

Course Format: Online

Program Language: Arabic

Entry requirements

Leadership & Strategic

15 hours (spread over 3 days)

Leaders, crisis management teams, and emergency officers

Admission Requirements

Leadership position or membership in an emergency response team
Understanding the nature of risks facing the organization

Crisis and Emergency Management Concepts

  • The Difference Between an Incident, a Crisis, and a Disaster

    Classifying events based on severity and impact.

  • Phases of the Crisis Management Cycle

    Mitigation, preparedness, response, and recovery.

  • The Importance of Crisis Management in the Government Sector

    Protecting citizens and ensuring continuity of critical services.

  • Core Principles of Government Crisis Management

    Centralization and coordination, rapid response, and transparency.

Types of Crises and Their Classification

  • Natural (earthquakes, floods), Technical (cyberattacks, system failures), Human (terrorism, errors)
  • Local, Regional, National, and International
  • Identifying the Most Likely and Most Impactful Crises
  • Lessons Learned from Global and Local Experiences
  • Documenting Potential Crises and Their Prevention Measures

Establishing a Crisis Management Team (CMT)

  • Team Leader and Defined Roles (Communication, Coordination, Logistics, Security)
  • Required Skills, Authority, and Availability
  • Defining Roles and Decision-Making Responsibilities
  • Tabletop Exercises, Simulations, and Continuous Training
  • Required Physical and Technical Resources

Emergency Response Plan (ERP)

  • Introduction, Procedures, Resources, and Contact Points
  • Who Reports, How, and When
  • Detailed Action Checklists for Specific Situations
  • Coordination with Civil Defense, Police, and Other Agencies
  • Regular Testing and Review

Crisis Communication and Post-Crisis Recovery

  • Speed, Honesty, Empathy, and Accuracy
  • Who Speaks, What to Say, and How
  • Responding to Rumors and Using Social Media
  • Restoring Services and Supporting Affected People
  • Post-Crisis Review and Improving Procedures

Program Completion Certificate

After completing all course requirements, you can apply to receive an accredited Certificate of Completion from Ru’ya Academy for Leadership and Technology.

Click here to request the certificate