Capacity Building
15 hours (distributed over 5 days)
Government service designers and service delivery officials
Completion of the “AI Fundamentals” program or its equivalent
Working in the field of government service delivery
- Rule-based vs. AI-powered
- Natural Language Processing (NLP), Large Language Models (LLMs)
- User interface, conversation flow, response generation
- General information, completing forms, scheduling appointments
- Accuracy, speed, user satisfaction
- Providing the right service to the right person at the right time
- Data used to personalize the experience while maintaining privacy
- Suggesting appropriate services and content for each citizen
- Changing the content of apps and portals based on each user’s needs
- Protection against unethical use of personal data
- Processing requests, verifying documents, and data entry
- Intelligent OCR, information extraction, and document classification
- From receipt to approval without manual intervention
- Transferring data between different systems in multiple formats
- Measuring performance before and after automation
- Analyzing complaints, ratings, and chatbot interactions
- Predicting peak times and better allocating resources
- Analyzing data to identify points where citizens feel frustrated
- Systems that learn and improve autonomously with every interaction
- Monitoring AI-powered Key Performance Indicators (KPIs)
After completing all course requirements, you can apply to receive an accredited Certificate of Completion from Ru’ya Academy for Leadership and Technology.