Capacity Building / Specialist
15 hours (spread over 5 days)
Government service designers and e-portal developers
Basic knowledge of government services
Experience in working with the public or delivering services
Preferably completion of the “Digital Transformation Fundamentals” program
- Principles of Designing User-Friendly and Attractive Interfaces
- Designing an Intuitive Navigation Structure That Helps Users Access Information
- Designing Short, Simple, and Quick-to-Complete Forms
- Designing Services That Are Accessible to Everyone, Including People with Disabilities
- Designing One Central Portal for All Government Services
- Mobile Applications as a Main Channel for Services
- The Role of In-Person Centers in Supporting Digital Services
- Using Chatbots to Improve the User Experience
- Integrating Services from Multiple Entities into One Unified Service
- Mechanisms for Data Exchange Between Different Government Entities
- Using Digital Identity to Access All Services
- Integrating Electronic Payment Services with Government Services
- How to Test Services with Real Users
- Using Usage Data to Improve Services
- Designing and Managing Surveys to Measure Citizen Satisfaction
- Methodologies for Updating Services Based on Feedback and Data
After completing all course requirements, you can apply to receive an accredited Certificate of Completion from Ru’ya Academy for Leadership and Technology.