Capacity Building
12 hours (spread over 3 days)
Service innovators, project leaders, and development teams
A willingness to improve government services
Preferably experience in working with the public or delivering services
- Empathize, Define, Ideate, Prototype, and Test
- A Human-Centered Methodology That Solves Real Problems
- From Solving the Assumed Problem to Solving the Real Problem
- Examples from Immigration, Health, and Education Services
- How to Speak with and Interview Citizens to Understand Their Needs
- Documenting the Complete Citizen Experience with the Government Service
- Points Where Citizens Feel Frustrated or Challenged
- Defining the Problem Accurately from the User’s Perspective
- How to Generate the Largest Number of Ideas Within Government Constraints
- Building Simple Prototypes to Test Ideas Quickly and at Low Cost
- From Idea to Implementation: Methods for Evaluating and Selecting Ideas
- Changing the Culture from Fear of Failure to a Culture of Learning
- Strategies for Engaging Employees and Managers in the Innovation Process
- Suggesting Policy Adjustments That Allow Experimentation and Flexibility
- Steps for Creating an Innovation Space and Incubator Within the Government Entity
- Indicators for Measuring the Success and Effectiveness of Implemented Innovations
After completing all course requirements, you can apply to receive an accredited Certificate of Completion from Ru’ya Academy for Leadership and Technology.